Return Policy

Return & Exchange Policy

We will replace any bottle of wine that is corked or flawed. Simply return the unfinished portion of the original bottle, and we’ll provide a replacement of the same wine (if available) or a comparable bottle of equal value.

If a wine isn’t to your taste, we’re happy to offer a one-time exchange for a different bottle of equal or lesser value. The original bottle must be returned with most of its contents intact.

Shipping Orders Policy

Because of the nature of shipping, open bottles cannot be returned. For in-tact bottles, customers are responsible for all subsequent shipping costs. Please reach out for a return label and it will be billed accordingly.

We cannot accept returns, only exchanges. 

Mature Wine

There are many factors that go into the evolution of aged wines and any flaws that may have been there at vinification will be accentuated over time. Due to the unpredictable nature of aged wines, we do not offer refunds or exchanges on bottles that are more than 10 years old.

Our above policy only applies to bottles within 14 days of purchase date. 

For assistance, please contact us at info@vinosite.com